In this episode, I sat down with an exceptional professional who has mastered the art of people management and career navigation. Jon Harper, Regional VP in the sales division for a large human capital management organization, joined me for a deep dive into what it takes to manage teams effectively and steer one's career in the right direction.

The Art of People Management

Jon brings nine years of leadership experience and a passion for seeing individuals grow in their professional and personal lives. His approach to people management is rooted in clarity, kindness, and candor, which he believes are essential in a performance-based environment like sales.

Transitioning to Management: Aligning Values with Purpose

One of the key topics we explored was the transition from sales to people management. Jon stressed the importance of aligning with one's values and purpose rather than solely focusing on financial gain. This alignment is crucial for anyone stepping into a management role, as it sets the tone for their leadership style and decision-making process.

Hiring with a Focus on Potential

When it comes to hiring, Jon shared invaluable insights into what he looks for in resumes and during interviews. He advocates for a results-oriented approach, encouraging job seekers to highlight their achievements rather than just daily tasks. In interviews, he assesses candidates for their potential longevity and adaptability, ensuring they can thrive in dynamic situations and respond well to coaching.

Decision-Making in the Hiring Process

Jon engages in further discussions with multiple strong candidates to understand their priorities and mindset. This approach allows him to make informed decisions that align with the organization's values and goals.

The Power of Performance Improvement Plans

Jon and I also delved into performance plans, a tool that can lead to significant improvement when used correctly. He shared a compelling story of an employee who, initially disengaged, turned their performance around through candid conversations and dedicated coaching. This example underscores the growth potential when managers approach performance issues with empathy and a clear improvement plan.

Empathy and Structure: A Dual Approach to Performance Plans

When putting someone on a performance plan, Jon emphasizes the need for empathy and a structured approach. He outlines the areas of improvement, sets achievable goals, and provides the necessary support for success. This method ensures that employees understand expectations and have a clear path to improvement.

Handling Resistance and Measuring Progress

Resistance to performance plans is not uncommon, and Jon's strategy involves open and honest conversations to understand the employee's perspective. By creating a safe space for expression, he addresses underlying issues and collaborates with the employee to overcome challenges. Progress is measured through clear milestones and regular check-ins, with ongoing feedback and adjustments to the plan as needed.

Taking Ownership of Your Career

Jon and I agree on the importance of proactively managing one's career and seeking support when facing workplace challenges. We highlight the impact of past experiences and the need for individuals to take ownership of their career paths.

Final Thoughts: Courageous Conversations and Credibility

Jon underscored the significance of having courageous conversations with leaders, which can increase an employee's credibility. He also advised employees to take control of their careers and not to idolize others, as everyone is human and fallible.

We concluded the episode by reiterating the value of controlling one's career trajectory and the benefits of seeking clarity and support during career transitions. Our discussion provided a wealth of insights for employees and managers alike, offering practical advice for navigating the complexities of the workplace and achieving career growth.

Whether you're managing a team or steering your career, clarity, communication, and a proactive approach are your keys to success.

Connect with Jon on LinkedIn HERE.